You are not alone. You are not wrong. And you are entitled to more than silence.
If you are a claimant in the 1986-1990 Hepatitis C Settlement Fund and you are experiencing delays, silence, lost files, or unexplained denials — this website exists for you.
We provide free ombudsman services, dispute resolution help, and plain-language guidance so that you can navigate the settlement process and receive the benefits you are entitled to under the Settlement Agreement.
The Administrator's website is hepc8690.ca.
They serve the fund.
This website serves you.
(December 31, 2024)
by the fund in 2024 alone
(many still waiting)
been operating
What We Do
Ombudsman Services
If you have submitted claims, forms, or requests and received no response — or if you have been denied benefits you believe you are entitled to — we can help you understand your options and advocate on your behalf. There is no charge for this service.
Dispute Resolution Help
Under Article 10.01 of the Settlement Agreement, you have the right to refer any decision to a Referee or Arbitrator. Many claimants do not know this right exists. We help you understand the process, prepare your submission, and protect your interests.
Forms Processing Assistance
The settlement process requires regular submission of GEN3, GEN4, and other forms. For claimants who are elderly, disabled, or too ill to manage the paperwork, we provide guidance and assistance — from a claimant's perspective, not the Administrator's.
Public Accountability
The 1986-1990 Hepatitis C Settlement Fund is a court-supervised trust serving victims of contaminated blood. The public has a right to understand how it operates, how decisions are made, and whether claimants are receiving the benefits the courts intended them to have.
Are You Experiencing Any of These?
Silence
You submitted a claim or request weeks or months ago. No acknowledgment. No response. No decision. Just silence.
Delay
Your claim has been "in process" for months or years. No one can tell you when a decision will be made. Every week of delay is another week without the benefits you need.
New Requirements
You have been receiving a benefit for years. Suddenly the Administrator demands new documentation, a specialist letter, or evidence that was never required before.
Lost Files
You submitted documents and the Administrator says they were never received. You know you sent them. You may even have proof of delivery.
Unexplained Denial
Your claim was denied but the reasons are unclear, the evidence cited is wrong, or the decision contradicts what you were told previously.
No Access to Your Own File
You have asked for copies of your records and been told you cannot have them, or that you must wait for a specific process before your own information is released to you.
If any of these sound familiar, you are not alone. These are systemic patterns that affect claimants across the country. Contact us — we can help.
The Fund Has the Money
The 1986-1990 Hepatitis C Settlement Fund currently holds $942 million in assets. It earned $55.7 million in investment income in 2024 alone. The fund is not running out of money. The question is not whether the fund can pay — it is whether the Administrator will process your claim.
Every day your claim sits unprocessed, the fund earns interest on money that belongs to you. Every month of delay is a month the fund keeps your benefits invested for its own account. There is no penalty for delay. There is no performance standard. There is no accountability mechanism — until now.
What They Said About the Blood Scandal
"The infection of thousands of Canadians with HIV and hepatitis C through the blood supply is the worst preventable public health disaster in Canadian history." — The Canadian Encyclopedia, Krever Inquiry
"The Commission estimated that 85% of the 30,000 hepatitis C infections from blood transfusions between 1986 and 1990 could have been prevented." — Royal Commission of Inquiry on the Blood System in Canada (Krever Commission), 1997
"Compensating some needy sufferers but not others cannot, in my opinion, be justified." — Justice Horace Krever, Final Report, November 1997
"The number of people who have died from hepatitis C related liver disease caused by tainted blood is not known but could be in the thousands, and continues to rise." — Canadian Hemophilia Society
"About 8,000 of those who received contaminated blood products are expected to die as a result." — CBC News In Depth: Tainted Blood
"The Canadian Red Cross Society pleaded guilty to distributing a contaminated blood product, acknowledging its role in a health catastrophe that infected thousands." — CBC News, Tainted Blood Timeline
Justice Krever's principal recommendation — that all victims of tainted blood receive no-fault compensation — was rejected by governments. The settlement that followed was limited to the years 1986-1990. Many victims received nothing.